The most common question we get from outside Fredericton, Moncton and Saint John is some version of: 'but do you actually come out here?' Yes. As New Brunswick's exclusive Arctic Spas dealer we deliver and service the whole province — and after eighteen years of rural driveways, camp roads and ferry schedules, very little surprises our crew. Here is what the process looks like wherever you are.
TL;DR
- Poolboy delivers and services hot tubs across all of New Brunswick — the exclusive-dealer territory is the whole province.
- Every delivery starts with a site review, usually from your photos — access, pad, power and cover clearance.
- Rural and camp deliveries are routine: long driveways, soft ground and tight turns are planned for, not discovered.
- Service does not stop at delivery — technicians run routes through every region of the province.
- You never need to visit a showroom to buy — but we will always suggest experiencing the tubs in person if you can.
Yes, the Whole Province
Miramichi and the Acadian Peninsula, Bathurst and the Chaleur region, Campbellton, Edmundston and the Madawaska, Woodstock and the Valley, Sussex, St. Stephen and Charlotte County, Sackville and the Tantramar — tubs from our showrooms are soaking happily in every one of them. Distance changes the logistics a little; it does not change whether we come.
Before Delivery Day: The Site Review
Every delivery starts the same way: we look at your site together, almost always from photos and a short call. What we are checking is simple — the path from truck to pad (width, gates, corners, slopes), what the tub will sit on, where the electrical run will come from, and where the cover lifter needs clearance. Our pads-and-bases guide covers what makes a good foundation.
This is also where honest advice matters most: sometimes the right answer is a different spot in the yard, a smaller model that fits the access, or waiting for the ground to firm up in spring. We would rather adjust the plan than force a delivery.
Rural Realities We Plan Around
Long gravel driveways, seasonal camp roads, soft shoulders in spring, low branches, narrow bridges, ferry timing for the islands — the crew has seen all of it. Where a standard dolly route will not work, we plan alternate equipment ahead of time rather than improvising on your lawn. Winter deliveries happen too; hard-frozen ground is sometimes friendlier than April mud.
After Delivery: Start-Up and Support at a Distance
Fill, chemistry start-up and a walkthrough of the controls happen at delivery, and then the relationship actually starts: water care questions by phone or photo, supplies shipped or carried on the next route, and technicians who already cover your region on scheduled runs. Distance from a showroom has never meant distance from support.
Why We Still Suggest the Drive
You can choose a tub entirely by phone and photos, and people do. But seats are personal: lounge or upright, deep or shallow, jets at your shoulders or your lower back. An hour in the showroom — sitting in models, comparing series side by side, asking every question you have — usually settles choices that weeks of scrolling cannot. That visit comes with zero obligation; helping you rule models out is as useful to us as helping you pick one.
New Brunswick Perspective
A note for the truly remote: if your place is at the end of a road that makes couriers nervous, tell us early. The crew genuinely enjoys the challenging ones — the camp on the island, the bluff over the river — and the photos from those deliveries are half the fun of this job. The other half is the follow-up visit where the tub is steaming and everyone is already in it.
Frequently Asked Questions
Flexible Payments on Any Arctic Spas Hot Tub
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Visit a Poolboy Showroom in New Brunswick
Our team in Fredericton and Moncton can answer your questions, show you the full Arctic Spas lineup, and help you find the right fit for your home.
